Last Revised: November 3, 2025

PLEASE READ THIS UNIVERSAL TERMS OF SERVICE AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.

1. Overview

This Universal Terms of Service Agreement (this “Agreement”) is entered into by and between brandboxin.com (“BRANDBOX India”, “we”, “us”, or “our”) and you (“you”, “your”, “User” or “Customer”), and is effective as of the date you accept this Agreement electronically. This Agreement sets forth the general terms and conditions of your access to and use of brandboxin.com, mobile applications and related services (collectively, the “Site” and the “Services”).

This Agreement is in addition to, and not in lieu of, any product-specific terms, privacy policy, return policy, or other policies posted on the Site which are incorporated herein by reference. Brandboxin is the e-commerce brand name operatd by Sycamore Global LLP, registered with the Ministry of Corporate Affairs (Registration No. ACQ-9388).

2. Eligibility

The Site and Services are available only to persons capable of forming legally binding contracts under Indian law. By using the Site or Services, you represent and warrant that you are at least eighteen (18) years old and are legally competent to enter into contracts. If you are using the Site on behalf of an entity, you represent that you have authority to bind that entity to this Agreement.

3. User Accounts; Dormancy

You may be required to register for an account to use certain Services. You agree to provide accurate and up-to-date information and to keep account credentials confidential. BRANDBOX India may deactivate any account that has not been used for a continuous period of three (3) months. Dormant accounts may be reactivated on request to customer support after appropriate verification.

4. General Rules of Conduct

When using the Site and Services you agree not to: (a) violate any applicable laws including the Information Technology Act, 2000, and rules thereunder; (b) upload or transmit material that infringes the intellectual property or privacy rights of others; (c) attempt to gain unauthorized access to any portion of the Site; (d) transmit unsolicited bulk messages (spam); or (e) use the Site for any commercial purpose without BRANDBOX India’s prior written consent.

5. User Content; Backup

You may submit content on the Site (“User Content”). You retain ownership of User Content but grant BRANDBOX India a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, distribute and display such content to provide the Services. You are responsible for backing up your own User Content; BRANDBOX India does not warrant that it will back up or retain any User Content.

6. Product Description, Authenticity & Refunds

Product images and descriptions on the Site are provided for illustrative purposes and may vary slightly due to photography or display settings. BRANDBOX India represents that it sells authentic products sourced as stated on the product page. If a product is asserted to be inauthentic and such claim is verified in writing by an authorised brand representative or showroom and subsequently investigated and confirmed by BRANDBOX India, BRANDBOX India will, at its option, replace the product or provide a refund in Indian Rupees (INR) in accordance with applicable laws and banking timelines.

Refunds will be processed in accordance with the Consumer Protection (E‑commerce) Rules, 2020 and applicable Reserve Bank of India (RBI) processing timelines. BRANDBOX India reserves the right to require product inspection and written confirmation from an authorised service centre or brand representative before issuing refunds.

7. Payment, Pricing, Taxes

Prices on the Site are shown in Indian Rupees (INR) unless otherwise specified. BRANDBOX India may change prices and fees at any time; changes become effective when posted. You agree to pay all charges at the prices then in effect, including any applicable GST or other taxes. We accept multiple payment methods including credit/debit cards, net banking, UPI, and other payment gateways.

BRANDBOX India is not responsible for payment gateway fees or foreign exchange charges imposed by banks. In the event of chargebacks or reversals, BRANDBOX India may suspend or terminate Services and pursue lawful remedies to recover any outstanding amounts, including reasonable costs incurred.

8. Delivery; Imports; Customs

If products are shipped from outside India or to addresses outside India, customs duties, import taxes, and other charges may apply, which are the sole responsibility of the recipient. Delivery timelines are estimates; BRANDBOX India is not liable for delays beyond its control.

9. Account Termination; Suspension

BRANDBOX India may suspend or terminate your access to the Site or Services at any time for conduct that BRANDBOX India believes violates this Agreement or is harmful to other users or BRANDBOX India. Upon termination, BRANDBOX India may delete or disable
access to User Content and reserves the right to pursue legal remedies

10. Intellectual Property; Copyright and Trademark Claims

All content on the Site, including trademarks, logos, designs, text, graphics and software is the property of BRANDBOX India or its licensors and is protected by Indian and international intellectual property laws. If you believe your copyright has been infringed, please provide a written notice with details as required under the Information Technology Act, 2000 (including contact information, a description of the work claimed to be infringed, and a statement of good faith). BRANDBOX India will respond to valid notices and may remove claimed infringing content.

11. Links to Third-Party Websites

The Site may contain links to third-party websites and services. BRANDBOX India does not control these third-party sites and is not responsible for their content, policies, or practices. Links do not imply endorsement. You should review third-party terms and privacy policies before using them

12. Anti-Spam

You agree not to use the Site to transmit unsolicited bulk messages or spam. BRANDBOX India India may suspend or terminate accounts that engage in spammy or abusive behaviour.

13. Limitation of Liability

To the fullest extent permitted by applicable law, BRANDBOX India, its officers, directors, employees, agents and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including loss of profits, loss of data, or loss of goodwill arising from or related to your use of the Site or Services. BRANDBOX India’s aggregate liability for direct damages shall be limited to the amount paid by you to BRANDBOX India in the twelve (12) months preceding the claim. Nothing in this clause shall limit liability for death or personal injury caused by BRANDBOX India’s negligence or for other liabilities that cannot be excluded under applicable law.

14. Indemnity

You agree to indemnify, defend and hold harmless BRANDBOX India and its officers, directors, employees and agents from and against any claims, liabilities, losses, damages, costs or expenses (including reasonable legal fees) arising out of or related to your breach of this Agreement, violation of applicable laws, or infringement of third-party rights.

15. Data Protection & Privacy

Collection and processing of personal data are governed by BRANDBOX India’s Privacy Policy. By using the Site you consent to the collection, use and transfer of your information in accordance with that policy and applicable Indian data protection laws. If you are located outside India, data transfers may occur in accordance with applicable cross‑border data
transfer rules.

16. Force Majeure

BRANDBOX India will not be liable for any failure or delay in performing its obligations under this Agreement if such failure or delay is due to causes beyond its reasonable control, including acts of God, natural disasters, strikes, pandemics, government actions, or interruptions to internet services

17. Dispute Resolution; Governing Law

This Agreement is governed by the laws of India. Except for parties’ right to seek interim
relief in courts of competent jurisdiction, any dispute arising out of or in connection with this Agreement shall be resolved by arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Mumbai, Maharashtra, India, conducted in English. The courts at Mumbai shall have exclusive jurisdiction to enforce arbitration awards and for interim relief.

18. Miscellaneous

This Agreement, together with policies incorporated by reference, constitutes the entire agreement between you and BRANDBOX India with respect to the Services. If any provision of this Agreement is held invalid, the remaining provisions will remain in full force. BRANDBOX India may assign this Agreement in connection with a merger or sale of assets.

19. Contact Information

If you have questions about this Agreement, please contact:

BRANDBOX India Private Limited
Brandboxin is operated by Sycamore Global LLP (MCA Registration No. ACQ-9388).
Email: info@brandboxin.com

(Use the email above for legal notices unless otherwise stated.)

Revised: November 3, 2025

© 2025 BRANDBOX India Private Limited. All Rights Reserved.