At BrandBox, every item comes with an unwavering assurance of authenticity. We curate only those brands that embody elegance, heritage, and exceptional craftsmanship. Our zero-tolerance policy toward counterfeit goods ensures that you receive nothing less than genuine luxury.

Each product undergoes a rigorous, multi-layered, brand-specific authentication process carried out by our team of expert authenticators, including horologists, gemologists, and luxury specialists. We have partnered with leading global authentication experts to guarantee that no counterfeit products ever leave our warehouse.

The BrandBox authentication team meticulously inspects every detail — from materials, hardware, and zippers to stitching consistency, leather trimming, brand markings, embossing, date codes, serial tags, and hologram stickers.

THE 3A AUTHENTICATION PROCESS (FOR PRE-LOVED PRODUCTS)

1. A1: Products are procured from established first-hand owners in India who wish to trim their collection.
2. A2: All bags are authenticated against their serial numbers and verified with the original purchase invoice.
3. A3: The bags are then authenticated by in-house specialists and certified “Authentic” by third-party evaluators.

BRANDBOX PROTECT — AUTHENTICITY & BUYER ASSURANCE

At BrandBox, we understand that trust is the cornerstone of luxury shopping. Every time you place an order with us, your purchase is protected by our BrandBox Protect Policy.

Each pre-loved luxury item is meticulously authenticated by our in-house and international experts with years of experience in identifying even the most sophisticated counterfeits. Before any item is shipped, our team verifies that it perfectly matches the description provided by the seller, ensuring complete transparency.

In the rare event that you suspect an item may be counterfeit, report it to us within 3 days. Upon verification, we will provide a complete refund and take necessary action against the seller.

With BrandBox Protect, every purchase is backed by authenticity, transparency, and peace of mind — so you can shop confidently, knowing you’re always protected.

FOUNDING CHARTER

At BrandBox, authenticity is at the heart of everything we do. We believe that true luxury can never be replicated — it is defined by craftsmanship, heritage, and trust.

We maintain an unwavering zero-tolerance policy toward counterfeit products. Every piece sold on BrandBox is part of our ongoing commitment to preserve the integrity of the world’s most prestigious brands and the confidence of our discerning clients.

To protect our community, we actively monitor listings, penalize and permanently ban any seller found dealing in counterfeit goods, and collaborate closely with global luxury brands, industry bodies, and law enforcement agencies to eliminate fakes from the market.

Our mission is simple — to create a trusted platform where every purchase celebrates authentic luxury and every customer shops with complete peace of mind.

For more information or to report suspicious activity, please contact us.